FREQUENTLY ASKED QUESTIONS ABOUT SWEET-SWITCH®
We want to reassure you that we never add sugar to any of our products. When it comes to sugar content, it's important to understand the terminology in the E.U.
- Sugar-free products contain less than 0.5 grams of natural occurring sugar per 100 gr of the product.
- No added sugar means that the product does not have any other ingredient used for sweetening purposes added to it during manufacturing. However, it may still contain natural sugars that are present in the ingredients used.
- Sugar reduced products contain natural occurring sugars which are higher than 0.5 grams, and these products contain sweeteners such as i.e. Stevia, Erythritol or Maltitol.
We're passionate about vegan options! Explore our extensive selection of vegan products, including:
- Fruit Fantasia
- Fruit Bonbons
- Yummy Gummy Bears
- Black & White cookies
- Super Smiles
- Pretzels love Chocolate
- Belgian Dark & Salty Truffles
- Dark Grano Chrunch
- Dark Belgian Chocolate with almonds & sea salt chocolate bar
- 88% Dark Belgian Chocolate with raspberry chocolate bar
- Dark Belgian Chocolate with orange chocolate bar
- 90% Extra Dark Chocolate
- 70% Dark Belgian Chocolate
We utilize various sweeteners and fibres in our products, including stevia, erythritol, maltitol, inulin, and isomalt. The specific sweeteners and fibres used may vary from one product to another, so please refer to the ingredient list on each product for more details.
We use different types of gelling agents in our products. Here's a breakdown:
- Fruit Fantasia: Agar agar
- Marshmallow Twist Mix: Beef gelatine
- Yummy Gummy Bears: Maize starch
- Fruit Fiesta: Pork gelatine
It's worth noting that all our candy, except for Fruit Fiesta, is Halal. If you have any questions about our ingredients, please don't hesitate to contact us. We're here to assist you!
We understand your concerns. We too are committed to reducing the use of plastic in our packaging on a daily basis.
The choice to pack the biscuits individually substantiates this commitment. The plastic used in the biscuits is substantially less than using a tray with packaging where biscuits are usually packed together in one package. The plastic we use is lighter than a tray, so less plastic is used. We thus reduce plastic by up to 80%.
As an added benefit, there is no food waste, the biscuits stay shelf life to the maximum shelf life.
We are fighting the same battle. Let's use less plastic together!
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Regrettably, we don't have a physical store, but we've made shopping online a breeze. Visit our user-friendly webshop. You can also find our products at retail locations such as Colruyt, Carrefour, and Delhaize in Belgium. If you're a retailer interested in carrying our products, please get in touch with us. We'd love to hear from you!
We try not to! We love our professional candy-eating duties, such as trying new items and quality control through frequent tastings. The call of the candy can be difficult to resist. But believe it or not, there are days we don’t eat any candy at all (those days we eat chocolate 😉). We try to eat balanced meals at work, which significantly reduces the temptation. We recommend you to eat balanced as well, but since SWEET-SWITCH® is sugar-free we don’t mind having candy nearby.
The desire to create sugar-free candy led us to explore sweetener alternatives, and that's when the idea for "SWEET-SWITCH®" was born. None of our products contain added sugar; all our products are sweetened with sweeteners such as stevia and erythritol.
The name SWEET-SWITCH® states the switch in sweeteners, making it a goal to provide healthier alternatives to everyday products that standard contain a lot of sugar.
Orders & shipment
Our shipping costs are determined by your delivery destination. For orders totaling 50 euros or more, we'll cover the delivery cost. (This is valid for customers in Belgium, The Netherlands, Luxembourg, France, and Germany.) We also provide shipping to other countries. To find out the delivery cost for your location, please visit our website. If you have any questions or can't find your country, please reach out to us at [email protected].
Absolutely! We believe that sugar-free gifts are the sweetest ones. You can easily send a package to a friend or relative. Just enter the receiver's address in the 'shipping address' section. Optionally, you can also add your own address to the 'billing address.'
We take great care in packaging our sugar-free candy to ensure it arrives in perfect condition, making every package feel like a present. Our commitment to the environment means we use recyclable materials like paper tape and cardboard boxes. Occasionally, we use bubble wrap to protect certain products, but we aim to minimize its use. We're constantly exploring eco-friendly shipping materials and welcome any feedback or suggestions.
We always strive for the best, but occasionally, mistakes can happen. If you encounter any issues with your order, please don't hesitate to contact us at [email protected]. Our commitment to customer satisfaction means we're here to help. Additionally, if you have any suggestions or feedback to make your experience even better, feel free to reach out.
On our webshop, we offer a variety of convenient payment methods, including Bancontact, Visa, MasterCard, American Express, PayPal, iDeal, SOFORT Banking, Eps, Giropay, Przelewy24, bank transfer and SEPA.
You didn't find the answer you are looking for? No worries, we are here to help! Contact us by phone, mail or if you like it old fashioned, by written letter. You can find our contact information here.